Support
We’re here to help print shops get every job out the door. Most questions are answered below. If not, write to us and we usually reply within one business day.
Email us
Connector bugs
Getting started
How do customers send documents?
Print your shop’s QR poster from TrueSync. Customers scan it, upload PDFs, Word files or photos, and choose copies, colour and sides for each file. They don’t need an account.
How do I sign in?
Enter your phone number and use the one-time code we send on WhatsApp. Codes expire after 10 minutes and work only once.
TrueSync Connector
How do I set it up?
- In TrueSync, open Printers and download the Connector for Windows or Mac on the computer attached to your printer.
- Install and open it. It shows a one-time pairing code.
- Enter the code in TrueSync → Printers to approve the computer. Jobs now print automatically.
The pairing code expired
Codes last 10 minutes. The Connector creates a new one automatically, so just enter the latest code shown in the app.
My printer isn’t listed
Make sure the printer is installed and can print a test page from Windows Settings → Printers & scanners (or System Settings → Printers & Scanners on Mac), then restart the Connector.
Jobs are not printing
- Keep the Connector running while your shop is open. It lives in the system tray (menu bar on Mac).
- Check the computer is online. The Connector reconnects by itself.
- Make sure your shop is accepting orders in TrueSync.
Windows or Mac shows a security warning
Download the Connector only from TrueSync or our GitHub releases. On Windows, choose More info → Run anyway; on Mac, open it from System Settings → Privacy & Security.
How do I uninstall it?
On Windows, go to Settings → Apps → TrueSync Connector → Uninstall. On Mac, quit the app and move it to the Trash. Also remove the computer in TrueSync → Printers.
Windows installer: silent install and exit codes
Install silently with TrueSync-Connector-Windows.exe /S and uninstall silently with Uninstall.exe /S. The installer is per-user, needs no administrator rights or internet connection, and never requires a restart. If the Connector is running, a silent install closes it before upgrading.
| Exit code | Meaning |
|---|---|
| 0 | Installed successfully. Re-running over an existing install upgrades it and also returns 0. |
| 1 | Installation cancelled by the user. |
| 2 | Installation aborted: not enough disk space, files could not be written, blocked by a security policy, or the user chose not to close a running Connector. |
Documents and privacy
How long are documents kept?
Documents are deleted automatically within 24 hours, or right after payment if your shop has auto-delete on. You can clear them at any time. See our Privacy Policy.
How do I delete my account?
Email info@sandhut.in from your registered email, or tell us your shop name and phone number, and we’ll remove your shop and its data.
Company
Sand-Hut India Private Limited
1st Floor, 30/7, Kadabagere Village/Post, Dasanapura Hobli, opposite Canara Bank, Kadabagere, Bengaluru, Karnataka 562130, India